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FAQ

Have a questions about therapy, the process, or what to expect? Our Frequently Asked Questions section provides concise answers to common inquiries regarding sessions, confidentiality, fees, and more. Find the information you need to feel more comfortable taking the next step.

What is a virtual clinic and how does telehealth work?

A virtual clinic uses telehealth technology to connect patients with registered Australian doctors through secure video or phone consultations. Instead of attending a physical clinic, patients receive medical advice, prescriptions, referrals, and medical certificates online when clinically appropriate.

Are your doctors registered in Australia?

Yes. All doctors are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and practice under Australian clinical guidelines.

Can I get an electronic prescription online?

Yes. After clinical assessment, doctors can issue electronic prescriptions sent to your mobile phone. These can be filled at most pharmacies in Perth and across Western Australia.

Do you provide medical certificates?

Yes. Medical certificates for work, school, university, and carers leave can be issued following consultation where clinically appropriate and delivered digitally.

Can I get a referral to a specialist or for tests?

Yes. Doctors can provide referrals for pathology tests, imaging services, specialist appointments, and allied health providers within Australia.

Is telehealth suitable for weight loss management?

Yes. Doctors can assess eligibility for medical weight loss management, provide treatment plans, prescribe medication when appropriate, and arrange follow-up consultations.

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Other issues you are experiencing

Everything you need to know about the meetings with me.

Do you offer asthma management through telehealth?

Yes. Stable asthma management can be handled through telehealth, including prescription renewals, symptom review, treatment adjustments, and asthma action plans.

Are women’s health consultations available online?

Telehealth consultations are available for common women’s health concerns, including contraception advice, menstrual issues, urinary infections, PCOS management, and menopause symptoms.

How long are therapy sessions and how often would we meet

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Is my medical information kept private?

Patient information is stored and transmitted using encrypted systems and handled in accordance with the Australian Privacy Act and Australian Privacy Principles.

When should I visit a physical clinic instead?

Telehealth is not suitable for medical emergencies, severe symptoms, or conditions requiring physical examination. In these cases, patients should attend a local clinic or emergency department.

Reach out to us anytime. Our telehealth experts are here to help you!

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